Our shoes are all custom made shoes.
If your order our shoes, we prepare shoe making for you and it takes times almost 7-14 days to prepare for shipping.
Also, we do not exchange and refund via overseas orders.
We appreciate to understand our custom made systems before orders.
To preserve your shoes like a new product, please follow the way above to manage these items:
. Keep your shoes away from water, grease, perfumes, make-up products.
. If your shoes are wet, do not wipe.
. Dap it with a soft and archromatic-colored cloth to absorb moisture.
. If your shoes be soiled, consult a professional cleaner or contact with where you purchased.
. Pale-colored leather material, especially white and beige, are particularly sensitive to light, dust, and stains.
. Reike Nen shoes are designed in natural materials and other materials(Fabrics, PVC).
*There could be scratch and dots even in the most luxurious skins; these are naturally occuring features and should not be thought of a imperfection.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.