Help

Back
Membership
To create account, click on ‘My Account’ then ‘Register’ button on the page. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order
How to place an order:
Step 1: Select the products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or click on ‘Guest Checkout’ .
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
POLICY
Our shoes are all custom made shoes.
If your order our shoes, we prepare shoe making for you which takes around 7-14 days.
Due to the characteristic of order-to-made product, we currently do not offer an exchange and refund on international orders.
We appreciate our customers to understand the pairs are custom made to order.
Shipping
  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Conditional Free : $35 will be charged for shipping, if your order amount is less than $300.
  • Delivery Time : 7 - 14 days
  • • Shipping Method : United Parcel Service.
    • Shipping Area : Available for most of the countries around the world
    • Shipping Rate : Free shipping on orders over $300, $35 shipping fee on orders less than $300.
    • Shipping Time : 7 - 14 days
    • Shipping Guide : Please take into consideration that some products may take additional time for delivery and processing.
    For any further questions, please contact info@reikenen.com

    Taxes & Duties
    Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery to your country. For more information see below


    -Customs and Duties



    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Shoe Care

To preserve your shoes like a new product, please follow the way above to manage these items:

 

. Keep your product away from the moisture, humidity, sweat, and heat as these can easily cause deformation or discoloration of the leather.

. If stains occur, gently dab the area with a soft cloth and let air dry in a place with nice air circulation. Apply a clear leather cream and wipe with a soft cloth using a gentle circular motion.

. Reike Nen's product is made with natural materials like leather and suede which could cause the transfer of color if it touches a bright fabric.

. Avoid contact with a rough surface to prevent the product from scratches.

. The shoe shape could change depends on the foot shape of the individuals.

. All Reike Nen's metal part is gilded and treated with surface treatment. Discoloration, peeling, rust could occur due to the wear-and-tear.

. Stuff your unused shoes with the stuffer or shoe-stand to restore and hold its shape. Keep the product in the dust bag with the dehumidifier.

 

 

*There could be scratch and dots even in the most luxurious skins; these are naturally occuring features and should not be thought of a imperfection.

Refund
It takes 5-7 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Point
-